Just 28 of the original FTSE 100 still exist today And just 61 of the original Fortune 500 are still around. 88% are gone! The world of business evolves so quickly these days that you could be a leading brand in one decade, then out of business in...

... there was a story about a guy. Just an everyday guy (who we'll call a reluctant hero). And this reluctant hero had a problem, but he didn't know how to solve it. So he was discouraged. But then he met a guide (a mentor) who gave him a...

I remember the first time I started speaking to businesses outside of the corporate markets about Customer Experience. Businesses just like yours. They would look at me like I was from Mars! It wasn’t entirely their fault though. After 20 years of working with Corporate clients, I was a...

  Those pesky kids! Always on their phones! Never experiencing the great outdoors! Never talking to each other! They’d rather just text, text, text! Sound familiar? Well, it’s the labels often given to the millennial generation, or Gen Y to give them their ‘correct’ tag. But...

Evolution - That seems like a long way away! I can guarantee you this title isn’t some ploy to get you to buy new software or services. We can also confirm that nobody will be threatened or harmed as a result of this article. Evolution however...

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