Delivery

Delivery

By this stage you will probably know our approach.

You have probably found out where you are today in the Brand Experience Maturity from ‘The Experience Map’ Programme and have a design you want to bring into your business from the ‘Design the Experience’ Programme. But an idea is only ever a vision until it is planned and delivered. And that as we know is when you start to feel the benefit!

I know that some businesses will leave our Design phase, go back to the workplace and just implement their new vision without any fuss. But not every business will have that capability in their team, or might just want to work with others as they go through the transformation. That is why I have created our ‘Delivery Programmes’.

Designed to offer 3 very different levels of support, I think I have created something for everyone here. With varying levels of support that combine face to face workshops, away days to collaborate with others going through the programme and Skype support calls every 2 weeks, we have your back as you move through the Delivery Phase and turn your programme into reality .

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Personal Guidance

Make it Happen0%
Mastermind X0%
Private Coaching Programme0%

Whether it is my ‘Make it Happen’ programme for individual support, or my ‘Mastermind’ group where you can collaborate as a community with the small group of businesses that are selected each year to go through that programme, you will have an option that is right for you. I even have a 1:1 programme that I perform with only 6 businesses a year, where you get to work with me personally and I visit your business every 6-8 weeks to work alongside you.

I’m sure by the time you get to this stage we know you really well as we wont work with anyone in these programmes unless you have gone on either our Live or Online Design Programmes. I want to make sure you get the most from working with me and the team for years to come, so I look forward to watching your success unwind. However, if you are looking for someone who can help you through the full journey of your transformation, you may have landed on this page to see what we can do to help you deliver your benefits, or you might just be curious!

Whatever your reason for ending up here you can check out our 3 options in more detail to explain what is involved in each of them!

Which is right for you?

Make it Happen

mastermind-icon£6,000

1 hour Strategy Session to discuss your business & goals
2x Skype 1:1 calls each month to discuss your progress & assist areas of focus
1x Customer Experience Expert Day – A full day masterclass with my team of experts who will assist with areas of Sales, Marketing, Content, PR, Digital, Social & Brand
1x Employee Experience Expert Day – A full day masterclass with my team of experts who will assist with areas of HR, Wellness, Employee Engagement, Reward Schemes, Coaching & Communication
Journey Mapping Workshop- A full day masterclass on how to run a Journey Mapping session within your business (£995)
Private ‘Make it Happen’ Private Group where you can ask questions from our experts, interact with courses delegates and share best practice
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Make it happen is our 6 month implementation support programme. Designed specifically for those who have attended either our Experience Blueprint or Experience by Design course and now want the support during the implementation phase.

You will benefit from a personal coaching programme that consists of:

1 hour Strategy Session to discuss your business & goals

2x Skype 1:1 calls each month to discuss your progress & assist areas of focus

1x Customer Experience Expert Day – A full day masterclass with my team of experts who will assist with areas of Sales, Marketing, Content, PR, Digital, Social & Brand

1x Employee Experience Expert Day - A full day masterclass with my team of experts who will assist with areas of HR, Wellness, Employee Engagement, Reward Schemes, Coaching & Communication

Journey Mapping Workshop – An interactive workshop on how to run a Journey Mapping session within your business, including documentation & downloads – Bonus 1

Private Access to ‘Make it Happen’ Group where you can ask questions from our experts, interact with other courses delegates and share best practice

Mastermind x

mastermind-icon£POA

1 intake per year
Up to 15 Attendees
9 Month Programme
Monthly Guest Speaker Sessions (Experts)
1 Meeting per Quarter
2x 2 day Retreats (Customer/Employee)
2 Skype calls per month
Access to private Mastermind Group for all attendees
Journey Mapping Workshop – Bonus 1 (£995)
4D Experience – Deep Dive Discovery Demonstration
Bonus 2 (£1999)
register-interest

By joining our Mastermind Group you’ll be part of an exclusive community. Joining is by application only and we run just one Mastermind Group a year as the numbers are restricted to just 15 elite businesses.

With this group of smart business people we interact daily online in the private group, meet monthly for Guest Speaker Webinars & Online Q&A sessions and quarterly at our face to face meetings. On top of that we have 2 retreats during the year to tackle challenges and problems together in more depth.

We lean on each other, give advice, share stories and do business with each other when appropriate. The Mastermind Group is very much a peer-to-peer mentoring programme around delivering a better experience and if you are lucky enough to secure a place, you will see a marked change in yourself and your business.

Over the period of 40 weeks our programme consists of:

A Monthly Live Webinar with amazing guest speakers around the delivery of a better Brand Experience.

2 Day Customer Experience Retreat – A 2 day retreat with our talented team of experts who will focus on enhancing your Customer Experience programme. With workshops in all areas which affect the brand experience you will have support from experts in Sales, Marketing, Content, PR, Digital, Social & Brand you will be in safe hands and take a leap forward in your CX transition

2 Day Employee Experience Retreat – A 2 day retreat working with our talented team of experts who will focus on enhancing your Employee Experience programme. With workshops geared towards HR, Wellness, Employee Engagement, Reward Schemes, Coaching & Communication you will be supported by experts as you take a leap forward in your EX transition

Monthly Group Q&A session where we work together to discuss what help you need right now to remove any blockages in your experience transformation

2x Skype 1:1 calls each month to discuss your personal progress & assist areas of focus Private ‘Mastermind’ Online Group where you can ask questions from our experts, interact with other courses delegates and share best practice

Journey Mapping Workshop – An interactive workshop on how to run a Journey Mapping session within your business, including documentation & downloads – Bonus 1 (£995)

4D Experience! – We walk you through an amazing process you can follow as you work with your teams to bring to the surface any current pain points or challenges in our Deep Dive Discovery Demonstration! – Bonus 2 (£1999)

private coaching programme

mastermind-icon£POA

1 intake per year
6 Clients
12 Month Programme
2 Skype calls per month for 1hr
6 days in your business over programme (Every 2 months)
Access to all online course material.
Unlimited email & telephone advice/support
Attendance at Experience by Design included, as well as Online Modules –   Bonus 1 (£3495)
Journey Mapping Workshop – Bonus 2 (£995)
4D Experience – Deep Dive Discovery Demonstration – Bonus 3 (£1999)
register-interest

I work with just 6 private clients a year. Typically Owners, CEO’s, executives or senior leaders who want to have a personalised programme that helps them shape their business for success and deliver 6 or 7 figure benefits.

That’s why this service is available by application only and I insist on having a 1:1 discussion with you as to whether this programme is right for you.

You will benefit from an exclusive 1:1 coaching programme that has me by your side for a full 12 months as you embark upon your business transformation.

This unique and personalised programme consists of:

1 Day onsite Strategy Meeting to discuss your business goals & ambitions

6 Further days working onsite together in your business alongside you & your teams

26 Recorded Skype 1:1 calls to discuss your personal progress & assist areas of focus & development

Unlimited email & telephone access to me personally

Access to all course materials, workshops, live events & expert groups

Team Experience Map & Report including onsite Feedback Day

Attendance at Experience by Design included, as well as Online Modules – Bonus 1 (£3495)

Journey Mapping Workshop – An interactive workshop on how to run a Journey Mapping session within your business, including documentation & downloads – Bonus 2 (£995)

4D Experience! – We walk you through an amazing process you can follow as you work with your teams to bring to the surface any current pain points or challenges in our Deep Dive Discovery Demonstration! – Bonus 3 (£1999)

Can you double your turnover by improving the experience?

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