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Our 1 day Experience Bootcamp events bring you up to 4 amazing speakers on hot industry topics that are sure to be impacting your business. We cover thoughts around how to maximise the Brand Experience you offer, whilst delivering more profit and reducing your operating costs.
With a variety of experts taking the stage with me from the world of CX, Digital, UX, Social Media, Sales & Marketing, Communications, Employee Engagement, you will come away with amazing value from the content we deliver to you on the day.
We run our 1 day Experience Bootcamp events around the country and we would love to see you at one of the events we have coming up. All attendee’s also get access to our private Bootcamp Group to keep up to speed with the latest news, topics and events.
Priced to give you amazing value for the knowledge we share with you, these days of packed content are available for just £49. We only run a few of these a year though so they will usually sell out fast!
Hire Craig McVoy as your Keynote Speaker
“Loyalty is the Holy Grail that companies are looking for. That experience that makes customers and employees ‘sticky’ to them and where the long-term value is found. You don’t get that from a product or service, you get that because of the way you make someone feel! It needs to be personal, it needs to be different and it needs to be consistent. Truly great companies inspire!”
Craig is one of the most talented and yet pragmatic executives I have met in all my career. He doesn't hesitate to spend enough time to understand the products. Thanks to his strong interpersonal skills he has always been able to reach out and get on with all the people who are involved in the project. He has always been happy to put the extra hours to get the job done and he is very hands on as part of the team. I would recommend him as a valuable addition to any team as a visionary leader.
I had the pleasure of working with Craig and his team on a number of internal projects and initiatives within Inchcape, I found Craig to be professional, knowledgeable and would always be able to bring new ideas and solutions to the table and I hope to have the opportunity to work with Craig again in the future.
Craig has unique blend of understanding business and operational challenges mixed with detailed technical and product knowledge. Craig has a drive and hunger for information that allows him to get the best business outcome on all projects that he is involved in. Craig was a pleasure to work with, building the correct types of relationships and I look forward to the opportunity to work with him again.
Working with Craig at Britannia was easy, as he clearly understands the requirements of a luxury lifestyle brand and the difference in their customer’s expectations. He is a seasoned practitioner of CRM strategy, delivering customer excellence across all channels and brings to life changes that make a material difference to the customer journey. He maximises the investment in the customer proposition to deliver service excellence and ensure customers remain advocates of the brand. I wouldn’t hesitate to recommend Craig to those who are looking for a consultancy that understands the requirements of a premium brand experience.
Working with Craig it is clear he is a visionary in the Customer Experience space. He has the ability to quickly find the key initiatives and strategies that will deliver tangible benefits to a company’s performance, and then engage teams to focus on the delivery to make change happen. He balances lots of different work streams and stakeholders when delivering change programmes, whilst ensuring that every one of them feels important and his priority. His energy and enthusiasm ensures that both employees and key customers are fully engaged and confident in his approach. I’m sure Craig will help many more companies to deliver successful results in the future.
Craig came to work with us in October 2014 and helped us to provide our customers with a better experience whilst delivering an improved commercial performance for our Customer Care division. He joined us at a challenging time, but re-engaged the team here and also worked with the Board to provide us with a new Customer Care Strategy. His ability to bring key stakeholders and external customers on the journey made a key difference, whilst he worked with the team to improve our performance. Craig was good to work with and has the key skills in delivering Business Transformation and Customer Experience strategy. I wouldn’t hesitate in recommending him to others.
Business is changing! The last 5 years have seen a significant shift in the important factors of a successful business and the expectations of the customer & employee. The next 5 will continue to evolve, forming a whole new set of priorities. The 8 P’s of marketing used to form a company’s competitive advantage, but as the gap in these areas has narrowed, a new set of criteria has risen. Customers and employees now have expectations much higher than ever before. The experience that you deliver to your customers and employees affects brand advocacy more than any other factor. So much so that the experience is predicted to be the key differentiator to brand selection by 2020. In the modern era people buy into a company beyond just a product or a price as a consumer, or beyond just a job as an employee. They buy into your purpose & values. In order to fall in love with your brand, people need to get it!
Do you leave how you interact with your audiences to chance, or do you design it? Sounds simple doesn’t it? But do you have a customer strategy? I don’t mean a company strategy, or a business strategy, but how you plan on interacting with your customers, across all touchpoints in a way that is consistent and designed to deliver against your objectives and Brand Promise? If you are sat there thinking, actually we don’t do we, then don’t worry. You’d be amazed how many others are in exactly the same position! Some businesses are successful despite their approach, not because of it. The question is how much value is left on the table that you don’t get in your profits today? How much harder do you need to push your marketing budget and sales volumes to cover the leaks in the funnel? And so you are not alone. The difference is YOU can now do something about it.
Companies are utilising video & audio more and more these days and levels of audience engagement respond well to this type of media. It enables you to keep your teams engaged and active when moving through the transformation process and can assist embedding what they have learnt into their new day to day routine. I am happy to deliver a webinar or podcast series for you to use in your business, either alongside your programme with me or as a stand alone event. For more details contact me on firstname.lastname@example.org